Refund and Returns Policy
Easy Returns & Refund Policy – Greenomers
At Greenomers, your satisfaction is our top priority. If you’re not fully happy with your order, we’re here to make it right.
1.Our Return Promise
We accept returns and replacements if:
- You received a wrong item
- The product arrived damaged or broken
- The item is defective, leaking, or unusable
>>Time limit: Returns must be requested within 3 days of receiving your order.
2.What Can’t Be Returned?
We cannot accept returns if:
- The product has been used, opened, or tampered with
- It’s a custom-made or bulk order
- The return request is made after 3 days
3.How to Request a Return
It’s easy. Just follow these steps:
- Send us an email at info@greenomers.com
- Mention your Order ID, problem, and photos of the product
- Our support team will review it and reply within 24-48 hours
- If approved, we’ll arrange a reverse pickup or guide you on return shipping
4.Return Conditions
- Products must be unused, in their original packaging
- Keep the invoice and packaging slip safe
- Don’t send back without approval – it may not be accepted
5.Refund Options
Once we receive and inspect the returned item:
- A refund will be processed within 5-7 business days
- Refunds go to the original payment method (UPI, card, etc.)
- For Cash on Delivery (COD) orders, we’ll ask for your bank details to transfer the refund
6.Replacement Instead of Refund?
- If you’d prefer a replacement instead of a refund (and we have the product in stock), we’ll ship it out immediately after your return is approved.
7.What If Reverse Pickup Isn’t Available?
In some remote areas, courier pickup might not be possible. In that case:
- You may be asked to ship the item to our warehouse
- We’ll reimburse the shipping cost (with proof)
8.Need Help?
Our support team is always happy to assist:
- Email: info@greenomers.com
- WhatsApp/Call: +91 93270 92196
- Working Hours: Monday to Saturday | 10 AM – 6 PM